Knocker Cottage

Charges for booking of Knocker Cottage regularly fluctuate. Please check the price at the time of booking, as this may then be different to previously advertised prices. Once a booking has been confirmed following deposit payment the charge for booking will not change.

We do not charge a fee for the process of making a booking.

Full and final payment of the balance of the rental is payable 6 weeks before check in.

For cancellation of your booking 6 weeks notice is required to receive a full refund of monies received by us for the booking.

For cancellations received between 6 and 2 weeks notice 50% of the full amount is due.

For cancellations received with less than 2 weeks notice the full amount is due. Please note by accepting our terms and conditions you agree to full payment before check in date.

You will be responsible for any fees incurred in the recovery of any monies outstanding including cost of legal fees incurred especially when assigned to our contracted debt collection agency should this be required. If you do not make any payment to Knocker Cottage by the due date we reserve the right to cancel your booking and/or charge you interest on the overdue amount at the rate of four percent (4%) a year above the base lending rate of the Bank of England. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgement. You must pay us interest together with any overdue amount.

You agree to pay in total and full the cost of any charges incurred following damage or mis-use of any property owned by Knocker Cottage. Not limited to damage, this includes extra cleaning charges incurred after check out should properties be found to not have been reasonably left in the condition provided at check in. You are also liable for any costs incurred should the following check in to the next party be delayed or cancelled. This cost is not limited to fees incurred, and includes damage to business reputation where disruption is severe.

5. YOUR RIGHT TO CANCEL OR TRANSFER A BOOKING

Please contact us if you would like to amend your booking. We reserve the right to refuse a change of dates where less than two weeks notice have been given before check in to original.

You may not transfer your contract with us to another person. If you do not stay at Knocker Cottage during the booked period but your guest do, you will still be legally responsible for all your obligations under these terms and conditions and your guests compliance with them.

6. CANCELLATIONS OF YOUR BOOKINGS BY KNOCKER COTTAGE

We may cancel, or end during your stay, your booking if:

• We become aware of any health and safety or quality related issues restricting or preventing access to the properties or the immediate surroundings. Including and not limited to central Government issued emergency measures, such as a Pandemic response, local government preventing access due to fire or flood, or contamination to water supplies. We indemnify ourselves against circumstances outside of our reasonable control and cannot be liable to compensate you for distress or damages caused due to circumstances beyond our control.

• If Knocker Cottage cancels or ends before check out a booking we may, but are not obliged to, arrange alternative accommodation for you and your guests of equivalent type and standard in a similar location where reasonably possible. We will not be liable for any costs associated with arranging alternative accommodation and such alternative may be subject to the payment of additional charges by you should this alternative accommodation have higher charges. We acknowledge that these are not ideal circumstances and will try our best to make this process as easy as we can for yourselves.

7. BOOKING RESTRICTIONS

You must make sure that all the information you provide to us in connection with your booking is true, accurate, current and complete. If any of the provided details change you must promptly update your details to us.

You accept financial responsibility for all transactions made under your name or account.

You promise to Knocker Cottage that during the holiday period.

The number of guests occupying the property will not exceed the number stated at booking.

You and your guests will show all due consideration and respect for owners, owners representatives, neighbours, other guests and persons with a connection to the property. This includes refraining from abusing your stewardship of the property, dangerous, offensive, violent or anti-social behaviour (including loud noise especially, but not exclusively, after 10pm) towards such persons or parties.

That you and your guests will us the property and services lawfully, not abuse provided facilities and will comply with any and all health and safety or other policies or instructions notified to you.

Allow owners or representatives of Knocker Cottage access to the property at any reasonable time during the rental period, or at any time in any emergency (this may be without notice during an emergency) provided the owners provide reasonable advance notice according to the situation.

To keep the property and all furniture, utensils, equipment, fixtures and fittings in or on the property in the same state or repair and condition as at the commencement of the holiday period and to ensure that at the end of that period the property is in the same state of order and cleanliness in which it was found.

To report as soon as possible to owners or owners representatives (not children of) any breakages or damages caused by you or your guests during the rental period. You promise to fully reimburse Knocker Cottage for the cost of replacement of repair for such breakages or damages. Properties are checked before and after each stay, with standards and any discrepancies recorded. We have evidence of standards before check and will provide evidence of this should guests deny damages which we follow up with (not excluding County Court Action). Should you find any discrepancy with the standard expected on check in this must be reported to the owner or owners representatives as soon as possible.

Knocker Cottage can and may make additional, reasonable charges for professional cleaning and or repair and or replacement after you and your guests occupancy as may be required to return the property to its original state of cleanliness and tidiness. We reserve the right to refuse further bookings by you and/or your guests where we find them in breach of these terms and conditions.

• To arrive not earlier than 3pm on day of check in unless alternative check in and out times have been previously agreed by you with Knocker Cottage.

• To of vacated the property by 10am on day of departure unless alternative check in and out times have been previously agreed by you with Knocker Cottage.

• Not to allow any other person than you and your predetermined guests to use the facilities and amenities of the property without the express permission of owners. Please be aware that knowing the overnight occupation number in each cottage forms part of the Fire Risk Assessment.

• To notify all guests of their obligations under these terms and conditions. You will be responsible for the guests staying even if you are not staying at the property.

• It is your responsibility to ensure that you, your guests and any pets have the relevant travel, health and insurance documents and requirements needed for visiting this country. These include passport, or other identification documents, visa requirements and, incase of pets, vaccines or microchips. We will not be liaible for any expenses incurred resulting from your missing, incorrect or incomplete documentation or non compliance with such requirements. We further recommend for overseas visitors that the UK Government Foreign O#ce advice is monitored and adhered to.

• In the event that you and or any guest fail to comply with the requirements, Knocker Cottage may refuse to allow you and your guests to enter and stay at the property or can require you and your guests to leave the property before the end of the holiday period. In either case you will be treated as having broken the terms of the contract and the provision for the Owner to end a rental contract will apply.

8. OWNER RESPONSIBILITIES

Knocker Cottage will:

• Perform advertised services using reasonable care, diligence and skill;

• Notify you as soon as reasonably possible of any changes to the property and or services relating to your booking which would make our description of the property inaccurate or misleading;

• Ensure the property is vacant giving you and your guests exclusive access from check in to check out;

• Ensure you have access to keys on check in;

• Not make use of individual cottages during their hire to you;

• Show all due respect and consideration to you and your guests, refraining from offensive, violent or anti-social behaviour towards you and your guests;

• Ensure Knocker Cottage comply with applicable law and regulation during the holiday period;

• Comply with the terms and conditions here in, acting in good faith at all times;

• Respond to queries, complaints and problems which arise during or after the holiday period and use best efforts to resolve them.

• The owner promises to you that:

• Knocker Cottage have the right to provide self catering holiday accommodation. It will maintain at own expense insurance to meet owner liabilities and comply with all applicable laws, regulations particularly Health and Safety, planning and data protection.

• The property is maintained, clean and tidy and in good repair at the start of the rental Period.

9. PETS

Knocker Cottage welcomes 2 dogs per cottage. Please contact us if this does not match your circumstance before booking. If you exceed the stated number of dogs we reserve the right to refuse entry, or end / cancel a holiday and / or ask you to leave.

You are liable for all damage or dirt caused by your pet. You must remove all traces inside and out from the property of pet occupation before you leave. Including and not limited to hair on curtains, furniture, carpets and bedding including valance sheets. You will be liable in full for any additional, reasonable, charge for professional and or additional cleaning after you, your guests and pets occupancy. You must not let pets on beds and in limited circumstances if pets are allowed on furniture additional clean blankets, towels and protective layers MUST be used. Should you not adhere to the terms of this paragraph we may notify that you have broken these terms and require you and your guests to leave the property without compensation before the end of the holiday period.

Registered assistance dogs are of course welcomed.

If you have pet allergies please be aware we cannot guarantee that dogs have not stayed in the properties, or despite best and reasonable efforts to clean properties between stays we cannot accept responsibility for any suffering which may occur as a result of pets previously staying in properties.

Knocker Cottage has a small secure space in the back garden of the property. The whole garden and grounds are accessible to responsible owners and dogs.

10. INSURANCE

You are strongly advised to take out adequate travel insurance.

You acknowledge that personal belongings and vehicles (together with their contents) belonging to you and your guests are left at the property entirely at yours and their own risk. We accept no liability to you for any loss, damage or injury to you or your guests or their personal property during the holiday period except to the extent that such loss, damage or injury is caused by our negligence.

11. OWNERS LIABILITY

Knocker Cottage does not exclude or limit in any way liability to you where it would be unlawful to do so. This includes liability fir death or personal injury caused by negligence or negligence of agents or subcontractors, for fraud or misrepresentation, or breach of your legal rights in relation to services rendered.

If you or Knocker Cottage fail to comply with these terms and conditions neither you nor Knocker Cottage shall be responsible for any losses that the other suffers as a result, except those losses which are foreseeable consequence of the failure to comply with those terms. Losses are foreseeable where they were contemplated by you and Knocker Cottage at the time a booking is completed.

12. YOUR RIGHTS AS A CONSUMER

Knocker Cottage are under a legal duty to supply services that are in conformity with our respective agreements with you. You have certain legal rights as a consumer under the law and nothing in these terms and conditions a!ect your legal rights. Advice about your legal rights can be sought from your local Citizens’ Advice Bureau or Trading Standards o#ce. For further information please visit the Citizens Advice Bureau website www.adviceguide.org.uk or call 03454 04 50 06.

13. YOUR RIGHT TO END AN AGREEMENT

you may immediately end our agreement if we notify you of a significant error in the charges or description of our services and you notify us you do not wish to proceed. Nothing in this paragraph affects your legal rights.

14. KNOCKER COTTAGE RIGHT TO END AN AGREEMENT

We may immediately terminate our agreement with you and where necessary ask you and your guests to leave the property where you have not met the terms and conditions listed within this document or followed other guidance and instruction reasonably given or asked either verbally and or in writing.

• Where you are asked to leave you and your guests must;

• leave the property as soon as possible;

• return keys to key boxes

• comply with reasonable instruction on what condition to leave the property in.

• Where you choose to end your holiday early you must let owners and or owner representatives (not children) know you have left and will not return. This is forms an important part of Fire Safety.

15. COMPLAINTS

In the first instance please make complaints as they may arise in person in order for a swift and reasonable resolution to be made. We will take complaints seriously and seek to resolve them as soon as reasonably practical.

We respectfully and politely request that Knocker Cottage are given, in the first instance, the opportunity to rectify any complaints and request that social media, feedback and review forums are not the first place to air any grievance as this may unfairly damage the reputation of Knocker Cottage permanently.

16. OTHER TERMS AND CONDITIONS

Knocker Cottage does not and will not discriminate anyone, in particular on basis of any protected characteristic as set out under The Equality Act 2010 and Disability Discrimination Act 2005.

We welcome all and will not tolerate any behaviour by any other guest in contradiction of this ethic. This forms part of our terms and conditions. We reserve the right to end a rental without compensation if we are made aware of any unwelcome behaviour.

Our Website may from time to time contain links to other web sites which are not under the control of and are not maintained by us. These links are provided for your convenience only and we are not responsible for the content of those sites.

Events beyond our reasonable control. If we are prevented or delayed from complying with any obligations under these Terms and Conditions by anything ( or anyone acting on your behalf) does or fails to do or due to events or circumstances beyond our reasonable control the inability or delay in performing those obligations will not be treated as a breach of the terms of this document. For example, fire, flood, strikes, civil disorder, acts of terrorism, war and pandemic.

Should a legitimate court find parts of these terms and conditions illegal, the rest will still remain in-force. Each paragraph of this document operates separately.

Should Knocker Cottage delay in enforcing a condition of this document it does not exclude us from enforcing this condition at a later date.